Terms of Service

SALES:

Every order placed, paid and confirmed per e-mail constitutes a sales agreement between the purchaser and Lirica distribution.

PRICES & ADDITIONAL COSTS: Our prices include the VAT amount (value-added tax) specific to each EU country. The prices for countries outside of the European Union are VAT free. Items for shipment to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for these fees and none of these fees can be passed onto Lirica.

For UK orders you can visit our Bandcamp, we have our physical store in the UK.

PAYMENT:

All charges have to be paid before orders will be shipped out. We accept payments via the Paypal platform. It’s possible to pay either with a Paypal account or in case there is no account available, any card of your choice can be added as a direct payment method.

HOLD ORDERS:

We understand that buyers would like to maximize their orders and subsequent shipping fees. To do so, please select the ‘Local Pick Up’ (Berlin and London) option and let us know in the comment section – we will gather and keep your order until further notice.

STOCK & AVAILABILITY:

All products are sold in the amounts that we have in stock. Should there be a stock discrepancy or other problem on our part, we will contact you as soon as possible to try and resolve the problem.

DELIVERY & SHIPMENT:

Once payment is received we will do our best to process your order as fast as possible. All items from the order will be delivered to the address provided by the purchaser. All our items are packed with care and shipped in sturdy cardboard boxes so they can withstand the abuse of shipment. Lirica Distribution can not be held accountable for shipping to a wrongly provided address, nor responsible for any damage made by the delivery company. If the package can’t be delivered due to the customer’s fault and is returned to us, we’ll have to recharge the shipping fee in order to re-send the order. Need help regarding shipping and delivery? Please contact info@liricadistribution.com

RETURNS AND REFUNDS:

Once the goods have been purchased, shipped and received by the customer, we do not accept any returns. In case there are manufacturing defects, please get in touch and we will find a suitable solution for replacements or refunds.

DISTRIBUTION & WHOLESALE:

If you are a label looking to join our distribution family, or a store looking to buy wholesale, please get in touch at info@liricadistribution.com